Shipping policy

Postage and Delivery

Postage within Germany

Postage costs: free
Delivery time: 2–4 working days
Insured postage via DHL/UPS
Tracking number sent by email

Postage outside Germany

On request – please contact us before placing your order at info(at)12fret-guitars.de

Important information for international orders

Customs duties and import taxes:

For deliveries outside the EU, customs duties and import taxes may apply.
These costs are borne by the recipient and are payable upon delivery.
The amount depends on the destination country and the value of the goods.
We ship on a DDU (Delivered Duty Unpaid) basis.

Delivery time:

5–14 working days (depending on the destination country)
Delays due to customs clearance are possible

Postage costs:

Calculated at checkout
Insured postage with tracking

Special notes for high-value instruments

All guitars are professionally packed, fully insured and dispatched with a tracking number. Delivered with signature on request.

You can find information on your right of withdrawal in our withdrawal policy.